shipping policy

At Ducky’s Candles Co, we are committed to delivering your favorite candles quickly and safely. Below, you’ll find all the details about our shipping process, including processing times, shipping options, and what to expect once your order is on its way.

Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays).
  • During peak seasons or sales, processing times may be slightly longer, but we always work hard to get your order shipped as soon as possible.
  • You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Options & Estimated Delivery Times

We offer a variety of shipping methods to ensure you receive your order in a timely manner. Delivery times vary based on your location and the shipping method selected at checkout.

Domestic (U.S.) Shipping:

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-4 business days
  • Express Shipping: 1-2 business days

International Shipping:

  • Delivery times vary depending on the destination, but most orders arrive within 7-21 business days.
  • Customs processing times may affect delivery, so please allow extra time for international orders.

Shipping Costs

  • Shipping costs are calculated at checkout based on the shipping method and destination.
  • We may offer free shipping promotions from time to time, so be sure to check for special offers!
  • Any applicable customs duties or import taxes for international orders are the responsibility of the customer.

Lost, Stolen, or Delayed Packages

While we strive to ensure safe and timely delivery, Ducky’s Candles Co is not responsible for:

  • Packages lost due to incorrect shipping addresses provided by customers.
  • Delays caused by carriers, weather conditions, or customs processing.
  • Stolen packages marked as "Delivered" by the carrier.

If you experience any issues with your order’s delivery, please contact us at [your email/contact info], and we will do our best to assist you.

Incorrect Shipping Address

If you entered an incorrect shipping address at checkout, please contact us immediately. Once an order has been shipped, we are unable to change the address, and any additional reshipping costs will be the customer’s responsibility.

Questions?

We’re here to help! If you have any questions regarding shipping, feel free to reach out to us at [your email/contact info].