Refund Policy

At Ducky’s Candles Co, we take pride in the quality of our handcrafted candles and want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help. Please review our refund policy below.

1. Returns & Eligibility

We accept returns under the following conditions:

  • Items must be unused, unburned, and in their original packaging.
  • Requests for returns must be made within 14 days of delivery.
  • Custom or personalized items are non-refundable unless they arrive damaged or defective.

To initiate a return, please contact us at [Your Contact Info] with your order number and reason for return.

2. Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and credited back to the original payment method.
  • Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

3. Damaged or Defective Items

If your candle arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by sending an email to [Your Contact Info] with:

  • A clear photo of the damaged or defective item
  • A photo of the packaging and shipping label
  • Your order number

We will gladly replace the item or issue a full refund, including shipping costs.

4. Exchanges

We do not currently offer direct exchanges. If you’d like a different product, please return your item for a refund and place a new order.

5. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Used or burned candles
  • Custom or personalized orders
  • Sale or clearance items

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.
  • Contact your bank or credit card provider, as processing times may vary.
  • If you’ve done all this and still haven’t received your refund, contact us at [Your Contact Info].

7. Cancellations

  • Orders may be canceled within 24 hours of purchase for a full refund.
  • Once an order has been shipped, it cannot be canceled, and you must go through the return process.

8. Contact Us

For any questions about our refund policy, please reach out to us