FAQs
We’ve gathered some of the most common questions about Ducky’s Candles Co to help you with your shopping experience. If you don’t see your question here, feel free to contact us!
1. What Makes Ducky’s Candles Co Special?
Our candles are handcrafted with premium-quality wax, eco-friendly wicks, and carefully curated fragrances to provide a clean, long-lasting burn. We take pride in offering unique scents that create a cozy and relaxing atmosphere.
2. What Ingredients Do You Use in Your Candles?
We use high-quality soy wax, natural essential oils, and cotton or wood wicks to ensure a clean and even burn without harmful chemicals or toxins.
3. How Long Do Your Candles Burn?
Burn time varies by candle size, but on average:
- Small candles: 20–30 hours
- Medium candles: 40–50 hours
- Large candles: 60+ hours
4. How Can I Make My Candle Last Longer?
To maximize your candle’s lifespan:
✔ Trim the wick to ¼ inch before each burn.
✔ Let the wax melt evenly across the surface to prevent tunneling.
✔ Burn your candle for 2–4 hours at a time for best results.
5. Do You Offer Custom or Personalized Candles?
Yes! We offer custom candle orders for special occasions, corporate gifts, weddings, and more. Contact us for personalized scents, labels, and packaging.
6. Do You Offer Wholesale or Bulk Orders?
Absolutely! If you’re interested in stocking our candles in your store or need bulk orders for events, visit our "Become a Partner" page for details.
7. What Is Your Shipping Policy?
We process and ship orders within 2–5 business days. Shipping times vary based on location, and tracking information will be provided once your order ships. For more details, check our Shipping Policy page.
8. What If My Candle Arrives Damaged?
We take great care in packaging our products, but if your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item, and we’ll make it right.
9. Do You Accept Returns or Exchanges?
We want you to love your candles! If you’re not completely satisfied, refer to our Refund Policy for return and exchange details.
10. Are Your Candles Vegan & Cruelty-Free?
Yes! Our candles are 100% vegan and cruelty-free, made with plant-based wax and ethically sourced ingredients.
11. How Can I Contact Customer Support?
You can reach us through our contact form on our website or email us directly. Our team is happy to assist you!